Warranty

Repair Warranty & Terms and Conditions

3-month voluntary repair warranty

Eligible repairs are covered for three months from the date of collection. This warranty is additional to your statutory consumer rights.

1. What our repair warranty covers

• All eligible repairs are covered by a 3-month voluntary warranty starting on the date the device is collected.

• The warranty covers faults directly attributable to the repair carried out or the replacement part supplied and fitted by ITO Phone Tech.

• All claims are subject to a reasonable inspection to establish the cause of the reported fault. We may ask for the device to be left with us for testing.

2. What is not covered by the voluntary warranty

• Accidental damage after collection, including drops, impact, crushing, bending, pressure, cracked glass or other physical damage.

• Liquid or moisture damage, corrosion, or exposure to liquids after collection, where this caused or contributed to the fault being claimed.

• Faults caused by misuse, negligence, unauthorised opening, repair or tampering by another person, or failure to follow reasonable care instructions.

• Normal wear and tear, consumables, or faults unrelated to the original repair.

• These exclusions apply only where the excluded event caused or contributed to the fault. They do not remove statutory rights where a fault is attributable to our work or the supplied part.

3. Warranty claims and how we resolve them

• Contact or return to ITO Phone Tech promptly when you notice a problem. Please give us a reasonable opportunity to inspect the device before another repairer works on it.

• ITO Phone Tech will always aim to resolve a genuine repair-related issue through repair or replacement of the faulty part in the first instance.

• A refund will only be considered where we are unable to resolve the issue, or where a refund is otherwise required under applicable consumer law.

• We will carry out an applicable remedy within a reasonable time and without significant inconvenience, as required by law.

• Nothing in these terms limits or excludes your statutory rights under the Consumer Rights Act 2015.

This voluntary repair warranty is additional to your statutory consumer rights. Nothing in these terms limits or excludes your rights under the Consumer Rights Act 2015. Voluntary warranty exclusions for accessories or other products are stated at the point of sale; statutory rights remain unaffected.

Effective from 15 October 2026.